Picture crashes but not Platinum

[ThomasLeong]

Hello Ian,

Reason I asked about which version you have is that the Multi-display has an option in the Display Properties to apply a resolution for the fullscreen monitor/projector that "deviates from the display size". For a single fullscreen show, this effectively means the fullscreen resolution sent to the projector can be set quite different from that of the Timeline monitor. But this, I think, is only available for the Multi-display licence.

Now if the programmers of Wings 4 have seen it fit to do that, then perhaps there is some technical problem in having two vastly different resolutions from one graphics card's dual outputs. It is a shot in the dark, and only Stumpfl can provide a definitive answer.

Perhaps try lowering the projector's resolution to match the primary monitor's XGA, using the same cables that are giving you the bluescreen. Again this is only for troubleshooting and narrowing down the cause.

Thomas

Note: Edited (1 hour after initial posting) to clarify the option to apply a different resolution, after reading the Help Files

[ThomasLeong]

Hello Ian,

I googled for "HDMI drop-out problems" and got a whole lot of them. Seems like a persistent unsolved problem with hdmi connections and/or equipment.

There is one interesting solution from one of the above googles -

It's my THEORY that by adding audio to the HDMI signal - it's cleared up the HDMI Signal Dropout glitch.

My proof? Not very scientific - but previously I couldn't go a complete gaming session OR watch a Blu-Ray movie without seeing the HDMI signal dropout. Ever since enabling my audio to be output on both my Digital Optical AND HDMI, problem solved.

Another is for deep reading to see if any of the problems and suggested solutions apply to your case -

HDMI & DVI have a companion high-definition content protection (HDCP) system that sometimes leaves authorized consumers in mute, watching a blank screen, blinking video, or snow while being held hostage by a bug known as the "HDCP handshake problem."

from the article "HDMI/DVI HDCP handshake problems & how to avoid them" at -
http://www.eetimes.com/design/communica ... geNumber=0

good luck!
Thomas

[Avttention]

Hallo Thoamas

Do you have a Wacom tablet hooked up to your Shuttle? If so, deinstalate the Drver, unplug the Hardware and try again.

Klaus

[ThomasLeong]

Hello Ian,

I loaded a Demo Advance WP4, ran a Digital Juice Loop for more than 1 hour via 2.5m HDMI cable to my LCD TV (set at 1920x1080 though TV is lower res than that so it merely re-scaled it to fit I guess; TV assigned Secondary Mon but also tried it as Primary Mon) ,and my laptop was set at 1024x768 (Primary mon; also tried it as Secondary Mon)...and had no problems, no blue-screen.

Based on this I surmise that -
1. Advance version of WP4 has no problems with Primary and Secondary monitors assigned resolutions vastly different from each other;
2. HDMI cable is fine albeit mine is only 2.5m in length; and
3. The notorious HDCP problem never came up, if it exists at all.

Therefore, suggest you try -
1. A LCD TV or monitor capable of accepting a 1920x1080 signal instead of your projector;
2. Another graphics card.

good luck,
Thomas

[Ian Swarbrick]

Hi Thomas
Thank you for the considerable trouble you`ve gone to. I really appreciate it.
I can buy a 1920 monitor for as little as Fr160 here in Switzerland so I could test to see if it`s the projector itself doing it.
BUt the graphic card is too expensive to change!
I could yet go the dvi route (with hdmi adaptor)

[ThomasLeong]

Hello Ian,

Not suggesting you buy another gfx card. Borrow?
Perhaps you have a lower end or older model lying around with DVI out such that you can use a DVI-HDMI adapter to continue using the HDMI cable.
After all, this is for trouble-shooting to narrow down the culprit. After that is decision time.

Thomas
(time for bed: 6:00am my time)

[Ian Swarbrick]

I used the vga cable for the projector and still got the blue screen. I guess that means it`s not an hdmi problem.

But it occurred to me: I only have 10gb free space on Drive C. I`m going to shunt 100gb worth of time lapse clips to D and see if that stops the BSOD...

[ThomasLeong]

Hello Ian,

Bluescreens even with VGA? That's wierd, and bad.
Did another google on gfx card buescreening and here are some suggestions, apart from the usual re drivers, etc -

1. Update Shuttle BIOS as your gfx card is new, and current BIOS may not be able to handle the new gfx card.


2. Disable fast write
If the problem persists despite you have the new drivers and restart Windows, do the following:

Right click and select Properties.

In the opened window and click on tabs in the Settings then choose Advanced.
Select the tab SMARTGART (tm) and set the fast write option to Off.

Click OK to confirm and restart Windows.


3. START
type: services
look for ATI HOTKEY POLLER and ATI SMART
disable them all.

4. I recall there are some switches in Catalyst re HDTV resolutions, etc. Check those.


good luck!
Thomas

[Ian Swarbrick]

Hi Thomas

Providing more space on C didn`t work.

I`m out of my depth re BIOS issues so will have to proceed very cautiously.

Regarding taking the top off the Shuttle, I read this: http://global.shuttle.com/support_faq_d ... 66&PFI=967

[ThomasLeong]

Hello Ian,

Re BIOS update, it is quite straightforward. I too had my anxieties when I first tried it, but you are correct in proceeding with caution. Step at a time, and use the tool (software) that Shuttle provides to update BIOS. Some use the old 1.44 floopy disk, some USB thumb drive, and some can update from Windows. Just read the instructions.

One other point is power supply. I'm not sure of your gfx card's power requirement versus that supplied from the Shuttle. Check up on that, because a drop or hiccup in power supply to the gfx card would drop the signal.

As for Shuttle's recommendation not to operate with the cover off, personally I'd say 'Bulls**t :) and go ahead for a trouble-shoot test. However, on second thoughts, if heat were the cause, the pc would re-boot suddenly (depending on your settings at Ctrl Panel > System > Advance > Startup and Recovery. Think the default is 're-boot' unless you have changed it. I untick all).

Lastly, have a look at your Event Viewer > Adminstrative Events log for Error and Warning messages and see if anything there can point to the problem. Event Viewer can be accessed by right-clicking on My Computer > Manage.

good luck!
Thomas